FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Wooli’s Most Asked Questions
What is the difference between a plushie and a pattern?
Plushies are finished stuffed animals that will be lovingly packaged and shipped to you. Patterns, on the other hand, are digital files made for those who crochet.
Make sure you're ordering the right product refunds are not available for digital downloads.
What if I accidentally ordered a pattern thinking it was a plushie?
Since patterns are digital files delivered instantly, we’re not able to offer refunds. Please double-check the product description before purchasing.
How do I download my pattern?
Once your purchase is complete, you’ll receive a download link by email.
Refunds
Can I get a refund for a digital pattern?
Since digital patterns are instant downloads, we cannot offer refunds. Please make sure to review the product details carefully before purchasing. Thank you for understanding!
If you have any other questions or need help, feel free to reach out to us, we’re here to help!